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Senior Support Manager

Senior Support Manager

Aberdeen Salary £31,325 - £34,389 Deadline: 29/04/2021

The Senior Support Manager will effectively manage a large/complex service and work with their Regional Manager to ensure provision of a continually improving high quality service to the people we support. They will also be tasked with helping implement the strategic objectives of the organisation whilst ensuring we meet the expectations of our external partners and regulators.

Key Responsibilities:

• Lead the teams and work with Regional Managers to meet the expectations of the people we support and ensure continuous quality improvement in relation to both internal and external standards
• Ensure that your services are seen as an exemplar and the outcomes achieved enhance our reputation with our commissioners
• Oversee support that is underpinned with Inspire’s Vision, Mission and Core Values
• Role model best practice, encouraging and motivating the team/s to support the participation of the people using our services in all decisions affecting their lives
• Establish positive working relationships with internal departments to identify opportunities for improvements in quality of service delivery for the service, the staff and the quality of life for people we support
• Proactively engage with families, external partners and regulators to establish reciprocal relationships
• Be the Registered Manager for the Care Inspectorate
• Adhere to all relevant policies, procedures and legislation as well as the SSSC Codes of Practice
• Participate in the Organisation’s out of hours ‘On-Call’ service

Experience, Skills and Requirements:

• Wide experience in effective management of teams
• Proven track record of developing teams and individuals
• Ability to delegate work appropriately and confidently
• Proven track record of managing significant budgets
• Ability to deal sensitively with change to achieve a positive outcome
• Proven track record of dealing with team and individual conduct and competency issues
• Ability to work with autonomy to agreed timescales and standards
• Ability to build the reputation of Inspire by displaying a professional approach when representing the Company, either internally or externally
• Confident communication skills (both verbal and written)
• Professional Registration as appropriate

Desired Qualifications:

• Level 4 SVQ in Care or equivalent
• PDA – Leadership and Management in Care Services

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