Purpose of the Role:
The Assistant Support Manager assists in providing a comprehensive community support service across the Moray area.
Key responsibilities include:
- Co-ordinating rotas and daily allocations, staff sickness and operations within the service.
- Assist with the compiling of the On call Rota
- Assist with compiling support plans, ensuring that support plans are up to date and ensure that the change log is maintained
- Work as part of the rota (including evening and weekend work) to role model best practice, encouraging and motivating the team/s to support the participation of the people using our services in all decisions affecting their lives
- Work in conjunction with the Support Manager, the Regional Manager, Support Advisors and internal departments to identify opportunities for improvements which can enhance the quality of life for people we support
- Proactively engage with families, external partners and regulators to establish productive relationships
- Work with the team to meet the expectations of the people we support and ensure continuous quality improvement in relation to both internal and external standards
- Achieve the agreed standard and evidence that you are striving for improvements in response to Organisational audits.
- Improve or maintain the agreed standard in relevant external audits and inspections, e.g. the Care Inspectorate.
- Ensure the people we support are the focus of decisions regarding rotas and the allocation of staff.
- Regularly review the income of people we support to ensure they receive the maximum amounts available to them.
- Ensure the aspirations of people we support are appropriately captured in outcome based support plans whilst promoting active citizenship.
- Ensure that people we support are appropriately referred to the multi-disciplinary team, and that subsequent guidance is acted on.
- Ensure that teams minimise the use of restrictive practices and proactively improve communication to meet people’s needs.
- Previous experience in a managerial role
- Proven track record of developing teams and individuals
- Proven track record of managing budgets
- Be able to work effectively as part of a team
- Be committed to continuing professional development and training
- Demonstrate good problem solving skills
- Proficient in the use of I.T. such as Microsoft Word, Excel and Gmail
- Proficient in the use of CM2000
- Experience of supporting people with learning disabilities
- Level 3 SVQ qualification in Social Services and Healthcare or equivalent
- 2 additional Level 4 SVQ in Management Units